Delivery Information

Our current cut off time for next day delivery is 12pm. Any orders placed after this time, will be picked and dispatched the following day.

Next Day delivery does not include Bank Holidays or weekends and any orders placed on these days, will be processed the next working day.


Tuffnells 2 Metre Business Shipping - No longer available

As of 12/06/2023 we can no longer offer a Next Day delivery option, or reduced rate for Businesses, for 2 metre deliveries. This is due to the courier Tuffnells going into Administration. We will still offer our standard 48 hour delivery with Parcelforce or you are welcome to collect from our Romsey warehouse free of charge. We apologise for any inconvenience caused and appreciate your patience whilst we search for alternative shipping solutions.


 For all products under 1.5 metres in length, we currently offer the following delivery options with ParcelForce:

ParcelForce Service
Delivery Price (Inc. VAT)
Transit Duration (Working Days)
Delivery To

Express

Express (London)

Express (Isle of Wight)

Express (Scottish Highlands)

Express (Northern Ireland)

£8.99

£9.69

£15.79

£19.49

£26.89

1-2 Days

1-2 Days

1-2 Days

1-2 Days

1-2 Days

UK Mainland (ParcelForce Zone 1 only)

London

Isle of Wight

Scottish Highlands

Northern Ireland

Standard (Northern Ireland)

Standard (Isle of Man)

£21.29

£21.29

2-3 Days

2-3 Days

Northern Ireland

Isle of Man
Express AM
£14.69

Pre 12 noon, the next business day

(if order is placed before 12pm

UK Mainland (ParcelForce Zone 1 only)

For all of our 2 metre length products we offer the following services with Parcelforce:

Parcelforce Service (2 Metre Lengths only)
Delivery Price (Inc. VAT)
Transit Duration (Working Days)
Delivery To

Standard Large

Standard Large (London)

Standard Large (Isle of Wight)

Standard Large (Scottish Highlands)

Standard Large (Scottish Islands)

Standard Large (Northern Ireland)

£19.99

£20.99

£26.99

£41.99

£41.99

£41.99

2-3 Days

2-3 Days

2-3 Days

2-3 Days

4 Days

3-5 Days

UK Mainland (Zone 1 only)

Greater London

Isle of Wight

Scottish Highlands

Scottish Islands

Northern Ireland

Collections

If you live in the county of Hampshire, you can choose to collect your order directly from our Romsey Address, free of charge. We will contact you via email as soon as your order is ready to collect, with the address and our opening times.

PLEASE NOTE: All orders must be placed in advance via our website or over the phone. We are unable to accept walk ins, as most stock is not held onsite. For further information please contact us at info@hardware-warehouse.co.uk


Royal Mail

We also offer Royal Mail Second Class (Signed For) Delivery for some of our smaller items. For Small Parcels this is £4.20 and Medium Parcels are £6.30. Products with this service have a note on the product page.


Compensation

In the unlikely event that you need to make a claim for compensation regarding postage, we require imagery of both the product and the packaging and for them both to be available for inspection until the claim has been resolved. Below are the levels of compensation ParcelForce currently offer for late deliveries and this will be the maximum we can compensate you if your delivery is late.

All Express 48 services - 0% Compensation

All 24 Hour services - 50% Compensation

Express AM - 100% Compensation

If there is no damage to your order, but you wish to return the item, we can arrange a collection (at cost to you) and deduct this from your order total before processing a refund. (Please Note: In this case the original postage charges will not be refunded either).