Delivery Information


COVID-19 DELIVERY UPDATE

Due to the current situation we have brought our cut off time for next day delivery forward slightly from 14:00pm to 12:00pm.

This is due to a large increase in orders and having less of our team in the warehouse to ensure we are adhering to all safety rules surrounding social distancing. We are working extremely hard to fulfil all orders and get them to you as quickly and safely as possible and we really appreciate your patience and understanding at this time.

Just to confirm if you place an order after 12pm it will be picked and packed the following day and sent as usual on a 24 hour delivery service.

We will of course keep you updated on any changes as they happen and we hope you are all staying safe and well at home.


Any orders placed on weekends or Bank Holidays will be processed and dispatched on the following working day.


How to Qualify for Business Shipping - Reduce your delivery cost for 2m lengths!

We can offer a reduced Next Day shipping rate for 2 metre lengths delivered to a Business Address with Tuffnells. Simply register an account with us, using your Business Address as the delivery address and once authorised this option will appear at the checkout. Should you have any difficulties registering, please do not hesitate to contact us on 0330 333 5030 or email us at info@hardware-warehouse.co.uk

(Please Note: Business Addresses will only be accepted as those defined by our courier. For example, businesses registered to a resedential address will not be accepted).


We currently offer the following Delivery Options with ParcelForce, for all products under 1.5 metres in length:

ParcelForce Service
Delivery Price (Inc. VAT)
Transit Duration (Working Days)
Delivery To

Express 24

Express 24 (London)

Express 24 (Isle of Wight)

Express 24 (Scottish Highlands)

Express24 (Northern Ireland)

£8.99

£9.69

£15.59

£19.29

£26.49

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

UK Mainland (ParcelForce Zone 1 only)

London

Isle of Wight

Scottish Highlands

Northern Ireland

Express 48 (Northern Ireland)

Express 48 (Isle of Man)

£21.10

£21.10

48 Hours (2 Days)

48 Hours (2 Days)

Northern Ireland

Isle of Man
Express AM
£13.99
Following Morning (AM)
UK Mainland (ParcelForce Zone 1 only)

For all of our 2 metre length products we offer the following services with Tuffnells (See below on how to qualify for Business Rates):

Tuffnells Service (2 Metre lengths only)
Delivery Price (Inc. VAT)
Transit Duration (Working Days)
Delivery To

Business

Business (London)

Business (Exception Areas)

Business (Cornwall)

Business (Isle of Wight)

Business (Industrial Scotland)

Business (Scottish Highlands)

Business (Northern Ireland)

£12.99

£14.79

£15.29

£15.79

£24.49

£18.79

£39.99

£44.49

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

3 - 5 Days

UK Mainland (Tuffnells Zone 1 only)

Greater London

Anglesey, Dyfed, Gwynedd, Powys

Cornwall

Isle of Wight

Mainland Scotland

Scottish Highlands

Northern Ireland

Residential

Residential (London)

Residential (Exception Areas)

Residential (Cornwall)

Residential (Isle of Wight)

Residential (Industrial Scotland)

Residential (Scottish Highlands)

Residential (Northern Ireland)

£24.49

£26.29

£26.69

£27.49

£35.99

£29.29

£51.29

£55.79

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

24 Hours (1 Day)

3 - 5 Days

UK Mainland (Tuffnells Zone 1 only)

Greater London

Anglesey, Dyfed, Gwynedd, Powys

Cornwall

Isle of Wight

Mainland Scotland

Scottish Highlands

Northern Ireland


Royal Mail

We also offer Royal Mail Second Class (Signed For) Delivery for some of our smaller items. For Small Parcels this is £3.95 and Medium Parcels are £6.05. Products with this service have a note on the product page.


Compensation

In the unlikely event that you need to make a claim for compensation regarding postage, we require imagery of both the product and the packaging and for them both to be available for inspection until the claim has been resolved. Below are the levels of compensation ParcelForce currently offer for late deliveries and this will be the maximum we can compensate you if your delivery is late.

All Express 48 services - 0% Compensation

All 24 Hour services - 50% Compensation

Express AM - 100% Compensation

If there is no damage to your order, but you wish to return the item, we can arrange a collection (at cost to you) and deduct this from your order total before processing a refund. (Please Note: In this case the original postage charges will not be refunded either).