FAQs


Customer Orders

Can I collect my order?

No stock is held at our Winchester offices, so no collections can be made from this address. However, we can facilitate collections direct from our warehouse, which is located in Romsey. Please get in touch at info@hardware-warehouse.co.uk for further information regarding collections of orders.


Product Information

Do you stock this product in longer lengths?

All of our profiles come in pre-cut sizes and are available in either 1 or 2 metre lengths. We cannot supply anything longer than 2 metres in length, as this is the longest held by our supplier.

What are the technical specifications and are there any supporting documents?

If you require specific material information that is not listed on the website or the datasheets of a product, we can obtain these from our supplier. It may take 2-3 working days for us to receive this information and pass this onto you.

What are the product tolerances?

As standard, most of our products have +/- 0.1mm tolerances, but it is important to note that this is only an approximation and we cannot guarantee the accuracy of this should you purchase the product.

When will you be getting this product back in stock?

We usually receive a delivery from our supplier every two weeks (this may be delayed during public holidays). If a product has been out of stock for longer than this time, it may be out of stock with our supplier. In this case we can contact our supplier to give you an approximate date for when we are likely to receive the products back in stock.


Shipping

Do you offer combined postage?

Postage is charged per transaction as opposed to per item, so you would only pay one price for multiple items. Additional fees may be applied for certain postal codes or for products that exceed the standard postage restrictions i.e. excessive weight.